REVEALED: Lime e-scooters squeezed out
Lime e-scooters will be removed from Adelaide city footpaths by the end of the week because the firm failed to enforce council-imposed geographic boundaries, InDaily can reveal.
InDaily this morning revealed that the council has asked Lime to remove all its e-scooters from city streets after two of its competitors successfully bid for the new permit.
Lime’s 500 e-scooters will be removed by Sunday and replaced with e-scooters produced by two other companies.
In a confidential email to councillors last night, obtained exclusively by InDaily, a senior member of the council’s administration said Lime had declined to force its e-scooters to slow to a stop if they go outside of a set of council-imposed boundaries.
“Lime’s e-scooter was not able to come to a stop when entering a prohibited or restricted area, it demonstrated that the e-scooter could reduce to a speed of 4km/h but users would still be able to ride the e-scooter at a walking pace,” the email reads.
“Lime indicated that it would not stop its e-scooters in restricted areas, based on Lime’s own safety reasons.
“This did not meet the requirements of the evaluation…”
The council-defined boundaries of the “geofence” – and restricted areas inside the CBD – that e-scooter providers are expected to uphold. Image: supplied
The email – which stresses “this information is not publicly available and should be treated as confidential” – says Lime was able to meet “the majority of evaluation requirements but (its) submission did not provide all requested information and so, together with the inability to meet the required performance in the demonstration, did not meet the requirements of the EOI”.
The council expects Lime to remove all of its scooters by midnight on Sunday, threatening fines if the company fails to comply.
The email says a press release about the decision will be distributed today, and that the council expects “media interest”.
The council distributed a media release after InDaily contacted the administration for comment this morning.
Late this morning, Lime released a statement expressing disappointment at the council’s decision.
Lime Asia Pacific director of government affairs Mitchell Price said:
“We are shocked and disappointed to hear Council have chosen not to extend our permit in Adelaide, after a successful trial resulting in more than 144,000 rides and 41,000 riders.”
“Council asked Lime to make their scooters stop suddenly at the edge of the service zone, which would have put our riders and members of the community in danger so we drastically decreased the speed.”
However, InDaily understands the council required the scooters to slow to a stop when taken beyond the geofence, rather than abruptly stop.
“City Council has placed 250 jobs on the chopping block, which is why it is imperative this process is reviewed,” said Price.
“This is a loss for the entire city.”
Lime’s 500 e-scooters will be replaced by 250 produced by Melbourne-based company Ride and another 250 produced by Singapore-based company Beam.
The council expects Lime to remove all of its scooters by midnight on Sunday, threatening fines if the company fails to comply.
Ride and Beam will begin distributing their e-scooters around the CBD on Monday.
The Melbourne-based company will be collaborating with local small business EcoCaddy and a local battery manufacturer as part of its operations, according to the confidential email.
Ride’s scooters are customisable and according to the email, “considered to be more user friendly than other operators, with a lower centre of gravity, rear wheel drive and brakes, wider handle bars and adjustable steering column height”.
It also met all permit conditions including geofencing.
Beam’s e-scooters also “demonstrated a high-quality product”, including:
“Advanced technological customisations for its product”
“Technical details on the management of e-scooters in congested areas and incentivising users for good behaviour”
Council director of operations Beth Davidson-Park told InDaily the council welcomed the new operators and that they “put forward a stronger expression of interest” than Lime and another shortlisted but ultimately unsuccessful company, Neuron.
“They met the requirements for on the request for (expressions of interest) on all points and therefore they were successful,” said Davidson-Park.
“Their operation, their equipment and their capacity to deliver was the best of the applicants.”
She declined to discuss why Lime failed to meet the evaluation criteria, telling InDaily, “that information is still commercial in confidence”.